Term and Conditions

1. User Obligations and Responsibilities

As a user of LEON & HARPER, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and not engage in any fraudulent activities.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Comply with all applicable laws and regulations in your jurisdiction when using our services.
• Respect our intellectual property and not reproduce or distribute any content from the site without permission.

Note: Failure to adhere to these obligations may result in the termination of your account or refusal of service.

2. Products and Services Description

LEON & HARPER offers a curated selection of timeless fashion items, including:

• Product Categories: Accessories, Bags, Belts, Dresses, Jackets & Coats, Jumpsuits, Last Chance (clearance items), Pants & Jeans, Ready-to-wear, Scarves & Beanies, Sélection (featured items), Shirts & Blouses, Shoes, Skirts & Shorts, Sweaters & Cardigans, Sweatshirts, and T-shirts & Tops.
• Product Quality: Each piece is crafted with care to ensure durability and elegance. We aim for high standards, but minor variations may occur due to the nature of handmade or natural materials.
• Availability: All items are subject to stock. We reserve the right to discontinue products or adjust prices without prior notice.
• Non-Returnable Items: For hygiene and special nature, the following cannot be returned or exchanged: Accessories (if tags are removed) and Last Chance items (marked as final sale).

Our products are designed for a global audience, excluding some Asian countries and remote areas due to shipping constraints.

3. Order and Payment Terms

We aim to make ordering straightforward and secure:

• Order Process: Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation with tracking details once dispatched.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed through secure encrypted systems to protect your data.
• Shipping Options:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after dispatch (includes tracking and insurance).
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch (includes basic tracking).
  Delivery times are estimates and may vary based on location and customs processing.
• Cancellations: Orders can be cancelled within 24 hours of placement by contacting customer service. After processing, cancellations may not be possible.
• Taxes and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Note: We reserve the right to refuse or cancel orders in cases of pricing errors, stock issues, or suspected fraud.

4. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of LEON & HARPER and protected by intellectual property laws. You may not:

• Copy, modify, or distribute any content without our express written consent.
• Use our brand name or logos for commercial purposes.
• Attempt to reverse-engineer or exploit the website’s code or structure.

Unauthorized use may result in legal action. We appreciate your respect for our creative efforts.

5. Returns, Refunds, and Exchanges

Your satisfaction is our priority. Our policy is designed to be fair and transparent:

• Return Period: Returns and exchanges are accepted within 15 days of receiving your order.
• Conditions: Items must be unused, in original condition with all tags attached, and returned in original packaging. Shipping costs are non-refundable.
• Process:
  1. Email [email protected] with your order details and reason for return.
  2. Wait for authorization and instructions within 1-2 business days.
  3. Ship the item using a trackable service; for international returns, customers bear any additional fees.
• Refunds: Processed within 3-5 business days after inspection, with funds appearing in your original payment method within 5-10 business days.
• Exchanges: Available for size or color changes, subject to stock. If unavailable, a refund will be issued. We cover standard shipping for exchanges.

Note: We may refuse returns that do not meet policy conditions, such as items with signs of wear or missing tags.

6. Limitation of Liability

LEON & HARPER strives to provide accurate information and reliable services, but we cannot guarantee uninterrupted or error-free operation. Our liability is limited as follows:

• We are not liable for delays caused by shipping carriers, customs, or events beyond our control (e.g., natural disasters).
• We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
• Our total liability for any claim related to your order shall not exceed the purchase price of the item in question.
• By using our site, you acknowledge that products are sold “as is” and that you assume any risks associated with their use.

This limitation is in accordance with applicable consumer protection laws, which may vary by region.

7. General Provisions

• Governing Law: These terms are governed by the laws of the United States, specifically the state of Arizona, where our company is based at 1653 Farm Meadow Drive, Phoenix, US 85034.
• Changes to Terms: We may update these terms periodically. Changes will be posted on this page with an updated “Last Updated” date.
• Contact Information: For questions, contact us at [email protected]. We respond within 1-2 business days during Monday-Friday, 9:00 AM – 6:00 PM PST.
• Severability: If any part of these terms is deemed invalid, the remainder shall remain in effect.