Privacy Policy

At LEON & HARPER, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website ladieswearstore.com and make purchases from our collections.

Information We Collect

We collect information that helps us provide you with an exceptional shopping experience and deliver our sophisticated products worldwide:

• Personal Identification Information: Name, email address, shipping address, and contact details when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information, and billing address.
• Technical Information: IP address, browser type, device information, and browsing behavior on our site.
• Preferences: Your style preferences, shopping habits, and product interests to enhance your shopping experience.
• Communications: Records of your correspondence with our customer service team.

How We Use Your Information

Your information enables us to deliver the sophisticated service expected from LEON & HARPER:

• Process your orders and deliver our timeless pieces to your doorstep
• Provide personalized shopping recommendations based on your browsing history and preferences
• Communicate order confirmations, shipping updates, and customer service responses
• Enhance our website functionality and user experience
• Send carefully curated marketing communications about new collections and exclusive offers (with your consent)
• Prevent fraud and ensure the security of our platform
• Comply with legal obligations and protect our rights

Data Sharing and Disclosure

We respect your privacy and only share your information when necessary:

• Payment Processors: We share payment information with certified partners like Visa, MasterCard, JCB, and PayPal to complete transactions securely.
• Shipping Partners: We provide shipping addresses to our delivery services to fulfill your orders worldwide.
• Service Providers: Trusted third parties who assist with website operations, analytics, and marketing (under strict confidentiality agreements).
• Legal Requirements: When required by law or to protect our rights, property, or safety.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We never sell your personal information to third parties for marketing purposes.

International Data Transfers

As we serve customers globally (excluding select Asian countries and remote locations), your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws and that your information remains protected through appropriate safeguards.

Data Storage and Security

We implement comprehensive security measures to protect your information:

• Industry-standard encryption technology throughout the payment process
• Secure payment gateways regularly audited to the highest standards
• We never store complete payment details on our servers
• Limited access to personal information to authorized personnel only
• Regular security assessments and updates to our systems

While we implement robust security measures, no electronic transmission or storage method is 100% secure. We continuously work to enhance our security protocols.

Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request deletion of your personal information, subject to legal obligations
• Marketing Preferences: Opt-out of marketing communications at any time
• Data Portability: Request transfer of your data to another service provider
• Restriction: Limit how we use your personal information in certain circumstances

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and secure shopping
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements and content

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order information is typically retained for legal and accounting purposes for a period of 7 years.

Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date.

Contact Us

Thank you for trusting LEON & HARPER with your personal information. We are committed to protecting your privacy while providing you with an exceptional shopping experience for our timeless collections.