At LEON & HARPER, we are dedicated to providing you with an exceptional shopping experience from selection to delivery. Our timeless collections are crafted with care, and we want to ensure your complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

1 Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Includes tracking and insurance

2 Free Shipping – Orders over $50

  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Includes basic tracking

Please note: Delivery times are estimates and may vary depending on your location and customs processing. We ship globally, with the exception of some Asian countries and remote areas.

Returns & Exchanges Policy

We want you to love every piece from our collection. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.

Policy Overview

  • Returns and exchanges are accepted within 15 days of receiving your order
  • Items must be unused, in original condition with all tags attached
  • Items must be returned in their original packaging
  • Shipping costs are non-refundable

Non-Returnable Items

For hygiene reasons and due to their special nature, the following items cannot be returned or exchanged:

  • Accessories (including scarves, belts, and beanies if tags have been removed)
  • Last Chance items (clearance/sale items marked as final sale)

How to Initiate a Return or Exchange

1 Submit Your Request

Email our customer service team at [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Your full name and contact information
  • Order number and date
  • Item(s) you wish to return/exchange (product names and SKUs if available)
  • Reason for return/exchange

2 Wait for Authorization

Within 1-2 business days, you will receive a return authorization email with instructions and a return shipping label if applicable.

3 Package Your Items

Carefully repackage the items in their original packaging with all tags and labels attached. Include a copy of your order confirmation or the return form provided in your authorization email.

4 Ship Your Return

Ship your return using the provided label or a trackable shipping service. We recommend keeping your shipping receipt until your return is processed.

For international returns (outside the United States), customers are responsible for any customs duties, taxes, or additional shipping fees incurred during the return process.

Refunds

Processing Time

Once we receive your return, please allow:

  • 3-5 business days for inspection and processing
  • Additional 5-10 business days for the refund to appear in your original payment method

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB)
  • PayPal

Please note that original shipping costs are non-refundable. For exchanges, we will cover the cost of standard shipping for the replacement item.

Exchanges

We are happy to exchange items for a different size or color, subject to availability. If the item you wish to exchange for is out of stock, we will process a refund instead.

Need Assistance?

Our customer service team is here to help with any questions about shipping, returns, or exchanges:

  • Email: [email protected]
  • Response Time: 1-2 business days
  • Business Hours: Monday-Friday, 9:00 AM – 6:00 PM PST

We reserve the right to refuse returns that do not meet our policy conditions. Items showing signs of wear, damage, or missing tags may not be eligible for refund or exchange.

Thank you for choosing LEON & HARPER. We appreciate your business and are committed to ensuring your satisfaction with our sophisticated collections.