FAQ

We offer a sophisticated collection of timeless fashion pieces including Dresses, Jackets & Coats, Bags, Accessories, Scarves & Beanies, Sweaters & Cardigans, and Ready-to-Wear essentials. Each piece is carefully curated to embody elegance and versatility for the modern woman.

Our collections are designed with precise sizing to ensure a flawless fit. We provide detailed size charts for each product category to help you select the perfect size. Should you need further assistance, our customer service team is available to provide personalized sizing recommendations.

Each garment includes specific care instructions to maintain its quality and longevity. We recommend following the care labels closely to preserve the exquisite fabrics and craftsmanship of your LEON & HARPER pieces.

We proudly offer global delivery services to most international destinations, with the exception of some Asian countries and remote locations. We continuously work to expand our shipping reach to serve our sophisticated clientele worldwide.

We offer two premium shipping options:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
– Free Shipping: Complimentary EMS delivery for orders over $50, arriving within 15-25 business days after dispatch

Each LEON & HARPER garment receives our meticulous attention before shipping. We require 1-2 business days to process your order, ensuring every piece meets our quality standards before beginning its journey to you.

Depending on your country’s regulations, additional customs duties or import taxes may apply. These charges are the responsibility of the recipient and are not included in your order total.

We want you to be completely satisfied with your LEON & HARPER purchase. You may return items in their original condition within 15 days of receipt for a full refund or exchange.

Please contact our customer service team at [email protected] to initiate the return process. We’ll guide you through the simple steps and provide you with a return authorization number.

Once we receive and inspect your returned items, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are encrypted and processed through secure payment gateways.

Absolutely. We employ industry-standard encryption technology to protect your personal and payment information. Your data security is our priority.

To ensure the fastest processing of your order, we’re unable to modify orders once payment is completed. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to assist you.

While you can make purchases as a guest, creating an account allows you to track orders, save your preferences, and receive updates about our latest collections and exclusive offers.

Join our fashion community newsletter to receive early access to new collections, styling advice, and updates on expanded shipping destinations. This is particularly valuable for our customers in currently excluded regions.

Our customer service team consists of fashion enthusiasts who would be delighted to provide styling recommendations. Feel free to contact us with your style questions or wardrobe needs.